Send Us Your Case
At JU Genesis, we are dedicated to meeting your needs with precision and care. Whether you choose to send us a digital impression or arrange for a conventional case pickup, we ensure a seamless process that takes just minutes.
Shipping Fees
Inbound Shipping
FREE
JU Genesis Lab pays for shipping from your office to our facility.
Outbound Delivery
$17.00
Overnight fee. We bundle ship as a courtesy and encourage the same.
How to Package Your Cases
- Bag each case ???????????????? Put each dental case in a separate plastic bag
- Include RX form ???????????????? Add the appropriate prescription form inside the bag
- Secure impressions ???????????????? Make sure impressions are secure to prevent breakage during transit
- Tape the box ???????????????? Secure the box with packing tape
- Attach label ???????????????? Attach the shipping label to the outside of the box
Case Shipping FAQs
How can I schedule a pickup for my FedEx package?
Option 1: Call us at (949) 297-8668
Option 2: Call FedEx directly at 1-800-GoFedEx (800-463-3339)
Option 3: Use a FedEx Drop Box near you.
How can I track my shipment?
Option 1: Track via UPS tracking
Option 2: Track via FedEx tracking
Enter your tracking number to see real-time delivery status.
How many days will the lab need to finish my case?
See our turnaround time page. This calendar will help you schedule your patients' return appointments. Please call us for any FREE RUSH cases ???????????????? we will do our very best to help you serve your patients.
How much are the shipping fees?
FREE inbound shipping! JU Genesis Lab pays for shipping from your office to our facility. Outbound deliveries are subject to a $17.00 overnight fee. We bundle ship as a courtesy and encourage our customers to do the same when sending cases to JU Genesis Lab.
Prefer to send digitally?
Skip shipping entirely! Send your cases digitally via iTero, Carestream, or BSM M5 scanner systems.
Send Digital Case
FedEx pickup service available
Ready to ship your case?
Call (949) 297-8668 to schedule a pickup, or use FedEx Drop Box near you.
Request a Pickup